Data, statements & consents 

How to read utility settlements

 Protocol of handover of the premises

Statement about the use of the premises

Statement on the type of business conducted

To apply for a new owner of a property (residential or non-residential), please send a set of documents to e-mail: dokumenty@tww.pl or by regular mail to: TWW Nieruchomości Sp. z o.o. sp. k. ul. Urzędnicza 16/2, 30-051 Kraków together with the following attachments.
When filling out the documents, please pay particular attention to:
<ul>
<li>numbers of all residential and non-residential premises covered by the notarial deed,</li>
<li>submission of the transfer and acceptance protocol with meter readings.</li>
</ul>
Complete required documents:
<ol>
<li>A scan of the deed of sale of the property, pages containing:
<ul>
<li>date of sale;</li>
<li>details of the seller and the buyer;</li>
<li>all objects of sale;</li>
</ul>
</li>
<li>Contact information form,</li>
<li>a statement of the type of business conducted in the</li>
<li>case of commercial premises, signed by both parties, the transfer and acceptance protocol of the premises with the written down meter balances and the date of transfer of the premises.</li>
</ol>
In the title of the message you should write the address of the community concerned. After sending a set of documents, the data will be entered into the accounting system by the administration. Then a notification will be sent, which will contain, among other things, information about the amount of the monthly fee to the apartment community, transfer data and login and password to the online Resident Zone.

What do I need to do to notify the new owner of the property?

<ul>
<li>Management of Residential Communities and Joint Ownerships</li>
<li>Management and administration of commercial properties</li>
<li>Management of apartments</li>
<li>Consulting and advisory services</li>
<li>Handling the leasing process</li>
<li>Sales service</li>
<li>Accounting and financial management of communities</li>
<li>Technical support</li>
<li>Debt collection</li>
<li>Supervision of the warranty and guarantee period</li>
<li>Settlement of transition periods</li>
</ul>

What range of services do we offer?

<ul>
<li>transparency of all our activities</li>
<li>care of a dedicated manager</li>
<li>modern IT tools organizing and supervising the work of managers</li>
<li>full accounting and bookkeeping and financial services</li>
<li>frequent visits of the Manager guaranteeing current control of the property</li>
</ul>

What sets us apart from other management companies?

&#8211; Property administration and management, including:
<ul>
<li>frequent visits by the property administrator; 
care of a dedicated Property Manager;</li>
<li>an emergency phone number to report sudden emergencies;</li>
<li>24-hour standby technical service;</li>
<li>maintenance of the building facility book;</li>
<li>commissioning and supervision of mandatory inspections;</li>
<li>development of the community&#8217;s economic plan;</li>
<li>annual financial and factual report;</li>
<li>organizing Community meetings and conducting votes;</li>
<li>analyzing costs, concluding contracts with suppliers;</li>
<li>maintaining archives.</li>
</ul>
&#8211; Maintaining owners&#8217; accounts to the Community. 
&#8211; Maintaining the accounts of the Housing Community. 
&#8211; Collection of receivables.

What is included in the price for our services?

<ul>
<li>technical service &#8211; maintenance,</li>
<li>legal services,</li>
<li>cleaning maintenance,</li>
<li>property insurance.</li>
</ul>
However, we coordinate each of the above-mentioned services, working with proven contractors.

What is NOT included in the price for our services?

The balance is the difference between accruals and deposits. If the amount of accruals is greater than the amount of deposits, the balance shows an arrearage, in the opposite case it shows an overpayment. To check the balance, you have the option of logging into the resident&#8217;s area yourself. After logging in, just select the &#8222;Balance&#8221; tab.

What is a balance and how soon will it show a deposit?

An accrual, also known as a monthly fee, is the sum of advance payments for utilities and fees, which include the utility fund and the renovation fund. The billing process involves comparing the accrued utility advances (included in the monthly fee) with the actual consumption of utilities (based on the utility billing regulations). The result of this comparison can show the amount to be paid (if the cost of the utilities consumed exceeded the prepayments charged) or the amount to be refunded (if the prepayments charged exceed the cost of the utilities consumed). It is important to emphasize that the billing is not a balance, nor does it take into account whether the advances have been paid. A complete explanation of the billing process can be found in the downloadable files &#8222;How to read the utility billing&#8221;.

What is the difference between an accrual and a settlement?

The apartment number is located on the left side above the statement of benefits that make up the monthly fee.

Where is the apartment number on the billing document?

The rates are calculated on the basis of resolutions adopted by the apartment community and based on current utility rates (from suppliers&#8217; cost invoices). The parameters include the size of the usable area (meterage), the share in the property owned, the number of residents in the premises, and the utilities, expressed in gigajoules (GJ) and cubic meters (m³), calculated on the basis of the average consumption in the premises from the previous year.

Where do the rates in the monthly fee come from and what are the parameters included in it?

Water to be heated is cold water supplied to the building, which is heated. Water to be heated is the cost for the heat used to raise the temperature of the water.

What is the difference between water to be heated and heated water?

A reading is the meter reading for a specific date, consumption is the difference in readings between readings.
The fixed charge is independent of consumption, it includes, depending on the property, charges for the maintenance of the boiler room, maintenance, or distribution of heat to the building.
The utility loss is the difference between the main meter measuring the consumption of heat or water on the property and the total from the sub-meter of the premises.

What is reading, meter consumption, fixed charge (CO, CW) and utility loss?

The account number is on every notice we send to you and when you log into the resident&#8217;s area.
The differences in the numbers are due to the nature and capabilities of the software we use. On notices of monthly payment, if there are individual sub-accounts in the community, it is their number that is visible. On collection letters and interest notes, the main Community account number is shown.

How do I check the account number and why is it different on collection letters and interest notes than the standard one?

From the regulations for billing utilities of the apartment community.

From what is the frequency of billing and what is the deadline for filing a complaint?

The time for the billing is not the same as the end of the billing period. The deadline depends on the delivery of cost invoices from suppliers and a set of correct readings from the premises&#8217; sub-meters.
Complaints should be submitted up to 14 days after receipt of the billing, unless the utility billing regulations state otherwise.

Why is it that if the regulations state that the billing is by the end of the year, owners receive it, for example, two months later?

The content of the resolutions and the opportunity to vote is available in the resident&#8217;s area. The ballots can be sent by email, or by snail mail by the Administrator.

Where to download voting forms and where to find the resolutions?

An interest note is a financial document that provides information on the amount of statutory interest accrued. It is usually used in the context of a debt or financial obligation, where interest is charged for the delay in payment. An interest note is calculated in accordance with Civil Code Article 481 (Journal of Laws of 2019 1145, i.e., as amended).

What is an interest note and what does it result from?

The LokaleNet Login No. (i.e., the ID) is provided on each notice of the billing/settlement/settlement status type. 
You can recover the password to the resident&#8217;s zone yourself. In order to do that, go to tww.pl -&gt; banner Resident&#8217;s zone (LokaleNet) -&gt; I don&#8217;t remember my password -&gt; enter Login no. LokaleNet -&gt; enter contact e-mail (entered as contact for the property).

Where to find the login and how to recover the password to the resident's area?

To log in, select the Resident&#8217;s Zone (LokaleNet) banner at the top of the page; after redirecting, enter the login and password provided by letter or email from the Administrator (depending on your consent to email contact). It is also possible to download the LokaleNet mobile application for Android and iOS devices. Logging in is the same as for the website. 
On the web platform, it is possible to independently view the current balance of the account, the current amount of the monthly fee, meter readings and the results of recent mediated billing. In addition, through the portal, users have the opportunity to express their opinion on community issues by participating in voting on resolutions. The portal also provides various communications from the Administrator, as well as information on the dedicated application and the procedure for making online payments.

F. A. Q.

Files to Download

Data, statements & consents

How to read utility settlements

Protocol of handover of the premises

Statement about the use of the premises

Statement on the type of business conducted

Information for a new Owner

Frequently Asked Questions

Services

Settlements

F. A. Q.

Files to Download

Data, statements & consents

How to read utility settlements

Protocol of handover of the premises

Statement about the use of the premises

Statement on the type of business conducted

Information for a new Owner

What do I need to do to notify the new owner of the property?

Frequently Asked Questions

Services

What range of services do we offer?

What sets us apart from other management companies?

What is included in the price for our services?

What is NOT included in the price for our services?

Settlements

What is a balance and how soon will it show a deposit?

What is the difference between an accrual and a settlement?

Where is the apartment number on the billing document?

Where do the rates in the monthly fee come from and what are the parameters included in it?

What is the difference between water to be heated and heated water?

What is reading, meter consumption, fixed charge (CO, CW) and utility loss?

How do I check the account number and why is it different on collection letters and interest notes than the standard one?

From what is the frequency of billing and what is the deadline for filing a complaint?

Why is it that if the regulations state that the billing is by the end of the year, owners receive it, for example, two months later?

Where to download voting forms and where to find the resolutions?

What is an interest note and what does it result from?

Where to find the login and how to recover the password to the resident's area?

How to log in to the resident's zone and why should I use it?